Designer Deck Warranty

Cottage Plank & Rustic Lines

Pressure Treated Pine Tile

Cottage Plank and Rustic line deck tile products are protected with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples, brad nails, risers
• Defective pressure treating
• Sap Marks (Excessive sap may show up on areas of the lumber and is completely normal although unappealing – this will be inspected and repaired at Designer Deck’s sole discretion) *pictures may be requested prior to service*
• Warping/cracking of risers (when applicable)  

Additionally, these products come with a 35-year manufacturer’s defect warranty and is limited to the following part only:

• Wood Risers – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

As with most natural materials, softwoods have a tendency to react to weathering. We use PAD (partly air dried) grade 2 wood to assist against warping and cracking of the deck tiles. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling or trim fascia that may have be fixed in certain areas for safety/aesthetic purposes

 

Western Red Cedar

Outdoor/Indoor Tiles

The Canadian line of deck tile is protected with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples, risers
• Defective pressure treating (risers only)
• Warping/cracking of risers (when applicable)  

Additionally, this product come with a 35-year manufacturer’s defect warranty and is limited to the following part only:

• Wood Risers – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

As with most natural materials, softwoods have a tendency to react to weathering. Unlike other species of lumber cedars have a natural resistance to rot and decay, so protective finishes are completely optional. We also use PAD (partly air dried) grade 2 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue, Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling or trim fascia that may have be fixed in certain areas for safety/aesthetic purposes

 

Porsets

Elevated Porcelain Tiles

Structural Support Framework

The structural support frame system is protected with a 5-year limited warranty for the duration of ownership against material defects.  This can be transferred upon change in property ownership and must be registered (via phone) within one year of client’s vacancy, in order to be eligible.These defects are limited to the following:

• Rusting metal of a severe nature
• Loose or dislodged threaded nut inserts
• Damaged or stripped thread on adjustable feet
• Cracked/loose spacers
• Improper levelling of support feet resulting in structural defects to the frame

The Porcelain Tile

The porcelain tile comes with a 1-year limited warranty. The following is covered:

• Improper levelling of support feet resulting in cracking porcelain tiles or structural defects to the frame.

Note: Due to conditions in certain surfaces, a foundation may settle over time resulting in uneven and unsupported areas. Designer Deck cannot guarantee the stability of the structural frame when this unpredictable instance occurs. As such, the porcelain tile may crack without the proper support and/or the frame may be compromised resulting in twisting or bending – Designer Deck cannot be held responsible. Our company highly recommends the purchase of additional porcelain tiles upon order, in the event that cracking occurs in the porcelain tiles due to these conditions. This will ensure correct colour matching in the event that this component of the product requires replacement. Additional charges will apply beyond 1-year of coverage, if Designer Deck is asked to return and rectify these possible issues.

Note: If movement occurs, it can be identified immediately following product application due to human error with installation.  However, when this product line is installed correctly, movement is impossible unless applied on ground level surfaces.

Protection
The porcelain tiles comes with a 1-year manufacturer’s protection warranty. Defects are limited to the following:

• Latent defects in the product caused by improper manufacturing
• Damage to the product (not including mishandling due to cleaning and improper placement of tile on frames/blunt force objects dropping and cracking porcelain tile)

Note: Warranty does not apply, where improper use of this product takes place or natural conditions/environments may have adverse affects on our products beyond control. This will be inspected on a case-by-case basis and solely at Designer Deck’s discretion.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and covered at Designer Deck’s discretion)
• Movement in adjustable foot pedestals and/or additional padding which may be added for height ie. wood/styrofoam/plastic levelling plates
• Improper levelling of support feet resulting in cracking porcelain tiles or structural defects to the frame.
• Missing/dislodged shock-absorbing spacers

 

Opulent Collection

WPC (Wood plastic composite)

The Opulent collection of deck tiles are protected with a 25 year limited lifetime warranty for the duration of ownership, against material defects. This can be transferred upon change in property ownership and must be registered (via phone) within one year of client’s vacancy, in order to be eligible.  Warranty claims will be reviewed at Designer Deck’s discretion and limited to the following possible defects.

• Incorrect embossing
• Difference in colour match (within dye lot)
• Colour deterioration of a severe nature
• Protection against mould/mildew
• Loose or dislodged spacing bumpers

The following criteria will determine replacement or refund.
(Residential Use Only)

• Within 1-12 years of installation date – 100% before tax
• Within 12-14 years of installation date – 80% before tax
• Within 15-17 years of installation date – 50% before tax
• Within 18-20 years of installation date – 25% before tax
• Within 21-25 years of installation date – 10% before tax

(Commercial Use Only)

• Within 1-12 years of installation date – 100% before tax
• Within 12-14 years of installation date – 80% before tax
• Within 15-17 years of installation date – 50% before tax
• Within 18-20 years of installation date – 25% before tax
• Within 21-25 years of installation date – 10% before tax

Note: According to the time frame criteria listed above, the customer may be responsible for covering the cost difference of replacement product. Designer Deck cannot also guarantee that material colour will match exactly with the existing flooring, if replacement at a future date is required. As such, our company highly recommends the purchase of additional material upon order for added security. If a refund is requested, the customer may only be eligible for a certain percentage of the original order total before tax.

This product comes with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective pressure treating (risers only)
• Warping/cracking of risers  

Additionally, this product come with a 35-year manufacturer’s defect warranty and limited to the following part only:

• Wood Risers – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

We use PAD (partly air dried) grade 2 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue, Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling or trim fascia that may have be fixed in certain areas for safety/aesthetic purposes

 

Vivid & Contour Collections

Recycled Plastic Tile

The recycled plastic deck tile boards are protected with a 25 year limited lifetime warranty for the duration of ownership against material defects. This can be transferred upon change in property ownership and must be registered (via phone) within one year of client’s vacancy, in order to be eligible. These defects are limited to the following:

• Incorrect embossing
• Difference in colour match (within dye lot)
• Colour deterioration of a severe nature
• Loose or dislodged expansion bumpers (if applicable and specified on order)

Note: Designer Deck cannot guarantee that material colour will match exactly with the existing flooring, if replacement at a future date is required. As such, our company highly recommends the purchase of additional material upon order for added security.

These products come with a 2-year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples, risers
• Improper assembly of expansion bumpers (if applicable and specified on order)
• Warping/cracking of risers (when applicable)  

Additionally, this product come with a 35-year manufacturer’s defect warranty and is limited to the following part only:

• Wood Risers – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

We use PAD (partly air dried) grade 2 wood to assist against warping and cracking in the risers. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue or any of the above (2-year manufacturer’s defect only), Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling or trim fascia that may have be fixed in certain areas for safety/aesthetic purposes
• Dislodged expansion bumpers (if applicable indicated on an order)

 

Verdure Line

Grass Tile Inserts

The Verdure line of grass deck tile insert, is protected with a 5-year manufacturer’s limited warranty against excessive wear, fading and sun damage. This is applicable to the high-quality artificial grass portion only, but can last many years past the manufacturer’s warranty if properly cleaned and maintained.

The wooden backing that the artificial grass is mounted on, is protected with a 2-year manufacturer’s defect warranty. These defects are limited to the following:

• Improper assembly i.e. loose staples
• Defective pressure treating
• Warping/cracking in wood backing tile  

Additionally, this product come with a 35-year manufacturer’s defect warranty and is limited to the following part only:

• Wood Backing – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

We use PAD (partly air dried) grade 3 wood to assist against warping and cracking in the back tile. However, this is a common characteristic of wood and as such, cannot be controlled completely. Should you experience this issue, Designer Deck offers a limited repair service under warranty. Please refer to our repair policy for further details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling that may have be fixed in certain areas for safety/aesthetic purposes
• Loose and/or missing stapled required to fix faux grass on cut pieces only

Thermory Hardwood

The European line deck tile has a class 1 durability rating, resistant to rot & decay for up to 25 years or longer. It is protected with a 2 year manufacturer’s defect warranty. Defects are limited to the following:

• Incorrect material sizing
• Improper assembly i.e. loose staples
• Defective thermory treatment
• Warping/cracking in risers (if applicable)  

Additionally, this product come with a 35-year manufacturer’s defect warranty and is limited to the following part only:

• Wood Risers – that develop rot, decay, mildew, termites or fungus (not covered in conditions where wood components are subjected to ponding due to incorrect foundation slope and/or excessive debris build-up that has collected moisture over time due to incorrect maintenance)

As with most natural materials, hardwoods have a tendency to react to weathering. Although thermal modification stabilizes wood, making it seven times less likely to warp, check, bow, cup, twist, expand or contract; be aware that these defects cannot be controlled completely, and if you should experience these issues, the tile and riser is warrantied under our limited repair service. Please refer to our repair policy for details.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Movement of a severe nature (inspected and repaired at Designer Deck’s sole discretion)
• Movement in levelling materials (not including mishandling due to client cleaning/maintenance methods)
• Dislodged tiling or trim fascia that may have be fixed in certain areas for safety/aesthetic purposes

LED Deck Tile Pot Lights

Designer Deck’s LED pot lighting systems are warrantied against all defects in workmanship, assembly and materials used in the products. We’ll repair or replace (at our sole discretion) any product that fails to operate due to a defect within the following time frames:

• 3 years for lights
• 2 years for transformers
• 1 year for photocell timers

The warranty does not cover :

• Items which have become damaged due to mishandling, improper installation (when attempted by any other than Designer Deck trained professionals) or use, or resulting from extreme acts of nature.

Professional Installation
This product comes with a 1-year installation warranty. The following is covered:

• Improper connection of concealed wiring
• Loose transformer/photocell timer that had been fixed to a solid structural element ie. wall, column, beam
• Missing parts (due to human error) which result in operational issues
• Loose mini LED pot lights/trim