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Terms & Conditions
LIMITED REPAIR SERVICE
Designer Deck is pleased to offer our valued customers a limited repair service that we conduct on-site and applicable to the following lines/collections. Our commitment to quality service includes replacing defective parts, if assessed defective by our technician during your appointment. This repair policy guarantees servicing the deck tile two times within two years from the date of installation. Problems concerning uneven product, cracking/warping or loose/dislodged parts will be assessed on a case-by-case basis. Our professional contractors can quickly determine the problem in person. Reported issues will be fairly inspected in order to determine the course of action. If there is no legitimate defect, a goodwill visit will be applied to your account.
Note: Shipping or travel charges may apply outside of Toronto/GTA. Please inquire for further details (please inquire)
Cottage Plank & Rustic Lines
Pressure Treated Pine Tile
- Cracking or warping of the wood product (including risers -if applicable)
- Uneven tiles on the surface
- Loose slats
Canadian Line
Western Red Cedar
- Cracking or warping of the wood product (including risers – if applicable)
- Uneven tiles on the surface
- Loose slats
Opulent Collection
WPC (Wood Plastic Composite)
- Cracking or warping in the wood risers
- Uneven tiles on the surface
- Loose or dislodged spacing bumpers
- Loose slats
Vivid & Contour Collections
Recycled Plastic Tile
- Cracking or warping in the wood risers (if applicable)
- Uneven tiles on the surface
- Loose or dislodged spacing bumpers
- Loose slats
Verdure Line
Grass Tile Inserts
- Cracking or warping in the wood backing or risers (if applicable)
- Uneven tiles on the surface
- Loose or dislodged artificial grass topper
- Loose slats (wood backing deck tile only)
Thermory Hardwood
INSTALLATION TERMS
Our experienced and professional contractors endeavour to install your new tiling or accessories efficiently. We work by appointment and at your convenience. In order to ensure your installation, repair or maintenance call goes smoothly and efficiently, it’s important that the following details are in order. Prior to arranging your appointment date, we ask that you please consider and prepare for the following:
- Elevator service – must be arranged prior to installation. If service is unavailable, on the date of installation/service, a set fee of $125 will apply if the appointment requires rescheduling. If the installer is asked to wait longer than the first half hour of your agreed upon installation time frame, a set fee of $75/hr will be added to the balance, for loss of time.
- Preparation – the surface must be cleared of debris (in excess), objects and/or furniture before contractor arrives. A set fee of $35/hr is applicable and will be applied to the balance if additional labour around this task is required (at installer’s discretion).
- Missed Appointments – a fee of $125 will applied to your balance (exceptions may apply)
- Cancellations – a minimum cancellation notice of 48 hours in advance is required. A set fee of $125 is applicable and will be applied to the balance.
- Parking – availability for the contractor is of great help. If space is limited or impossible, its important that you notify customer service prior to your appointment, in order to make alternative arrangements.
- Unpaid Balance – the order must be paid in full upon completion of installation.
- Agreements – no verbal agreements will be accepted.
INSTALLED PRODUCT
We take pride in the professional installation of your new deck tiles and accessories. Upon completion of any project, we always encourage our customers to thoroughly inspect the job before cleaning up and leaving the premises. We realise however, that human error can sometimes account for missed but important details. If you should encounter any problems within 7 days of your installation, we’d be pleased to return, inspect and repair the reported problem, if necessary.
Note: images may be required from the customer before an appointment is made and service rendered.
